Legal

Customer Agreement

Version: 2026-11-13

This Customer Agreement (the "Agreement") is between Vault Kinetics Inc. ("Vault", "we", "us") and the person or organization that creates a Vault coach account ("Customer", "you"). It covers the Vault One app, the Vault Kinetics website and dashboard, the V One assistant, and related software and services (the "Service").

Your key responsibilities

This summary is part of the Agreement. If it differs from the sections below, the sections below control.

  • You are at least 18, and you are allowed to accept this Agreement for yourself and for your organization.
  • Before adding an athlete under 13, you get a parent's or guardian's written permission, for example in your registration or waiver paperwork, and keep it. Vault does not collect these forms.
  • You enter only athlete information you are allowed to share, and only what you need.
  • Athletes under 13 never get their own Vault login. A parent can hold a Vault Profiles login for them after giving Vault consent directly.
  • When a parent withdraws permission or asks for deletion, you delete the athlete in the app promptly.
  • If you skip parental permission, you are responsible for the consequences.
  • You supervise athletes and use the equipment safely. Vault measures performance. It is not a medical device, and the V One assistant can be wrong.

1. Accepting this Agreement

You accept this Agreement by checking the box when you create an account, or when the Service asks you to accept a new version. You must be at least 18. If you accept for an organization, such as a gym, club, team or school, you confirm that you can bind it, and "you" means that organization. If you do not agree, do not use the Service.

2. Definitions

  • Athlete: a person whose information is entered into, or measured by, the Service through your account.
  • Child: an Athlete under 13.
  • Parent: a Child's parent or legal guardian.
  • Authorized User: anyone you let use your account. You are responsible for what they do.
  • Customer Data: information you put into the Service, and information the Service creates from it, including information about Athletes.

3. Using the Service

3.1 We give you a limited, non-exclusive, non-transferable right to use the Service for your organization's athletic training and assessment while your account is active.

3.2 You are responsible for your login details and for all activity under your account. Tell us at info@vaultkinetics.com if you think your account has been compromised.

3.3 You will not use the Service unlawfully; enter information you are not allowed to share; use it to diagnose or treat any disease or injury; try to access other customers' data or get around our security; reverse engineer it, except where the law allows; or resell it.

4. Fees

Fees, if any, are as shown when you buy. Unless stated otherwise, fees are non-refundable and do not include taxes. We may change fees for future billing periods with at least 30 days' notice.

5. Athletes and children under 13

5.1 Your authority. You confirm that you have the right, and every permission the law and your organization require, to enter each Athlete's information into the Service and to have us process it as this Agreement describes.

5.2 Parental permission is your responsibility. Before you enter a Child's information into the Service, you will get written permission from the Child's Parent for you to record it in Vault and to have it processed as this Agreement describes, including by the AI and voice features if you use them. You may use your own registration or waiver paperwork; Annex A has suggested wording. Vault does not collect these forms. You will keep them while the Child's information is in the Service, and give us a copy if we ask.

5.3 Children already in your account. If your account already holds information about a Child when you first accept this Agreement, you will get the Parent's permission within 30 days or delete the Child from the Service.

5.4 Parent requests. If a Parent withdraws permission, or asks to see or delete their Child's information, you will stop adding information about the Child and act on the request promptly, and within 10 business days. To delete, delete the Child in the Vault One app, which permanently deletes the Child's data from our systems (section 9). Also delete any videos or exports of the Child on your devices. If a Parent withdraws the consent they gave Vault for a Vault Profiles login, Vault ends that login at once and tells you. Any deletion the Parent asks for is still yours to carry out under this section.

5.5 Logins for children. You will not let a Child create a Vault login. A Parent may hold a Vault Profiles login for a Child: you ask Vault, from the Vault One app, to email the Parent, and the login works only after the Parent consents to Vault directly. You will not give a Child an invite code meant for an Athlete aged 13 or over.

5.6 Athletes aged 13 to 17. You will get any permission that the law or your organization's policies require before you enter information about an Athlete aged 13 to 17.

5.7 Sharing among athletes. Some features show an Athlete's name and results to other Athletes in the same group, such as a leaderboard. You may show a Child this way only if the Parent's written permission covers it, and you confirm that in the Vault One app for each Child before turning it on. You are responsible for that confirmation (section 12). Vault never shows a Child who has a Vault Profiles login to other Athletes.

5.8 Our commitments. For a Child's information we will: use it only to provide the Service to you and, for a Vault Profiles login, to the Parent; never sell it or use it for advertising; show it to other Athletes only as section 5.7 allows; share it only with the service providers in Annex B that run the Service; and delete it when you or the Parent ask. For a Vault Profiles login, Vault collects the Parent's consent itself, as section 5 of our Privacy Policy describes.

5.9 Checks. If we believe a required permission was not obtained, we may ask you for proof, or restrict or delete the Child's information.

6. Customer Data

6.1 You own Customer Data. You give us the right to host, copy, process and display it only to provide, secure and support the Service, to comply with the law, and as section 6.3 describes.

6.2 We will not sell Customer Data.

6.3 We may create de-identified, aggregated data that cannot reasonably be used to identify any person or organization, and use it to improve the Service and to build benchmarks and research. We will not try to re-identify it. For a Child, we do this only where the Parent's permission covers it.

6.4 You are responsible for the accuracy of Customer Data. Enter only what you need; optional fields may be left blank.

7. AI, voice and video

7.1 V One assistant. When you use the V One assistant, we send our AI service provider the information needed to answer your request, which can include Athletes' ages, measurements and notes. The app and the dashboard send an identifier in place of each saved Athlete's name; a name you type that Vault cannot match to a saved Athlete is sent as typed. AI output can be wrong or incomplete, so check it before you rely on it. It is not medical advice.

7.2 Voice. Voice features turn your speech, and anything else the microphone picks up, into text using our speech service provider, and may read replies aloud.

7.3 Video. Videos you record in the app stay on your device. Camera tracking creates motion data (body-position points, not images), which may be stored with the movement it measured. You are responsible for any permission needed to film Athletes.

8. Security

We protect Customer Data with safeguards suited to its sensitivity, including access controls, encryption, and database rules that keep each customer's data separate. If we learn of unauthorized access to Customer Data in our systems, we will tell you without undue delay. You will protect your devices, logins and any exports of Customer Data.

9. Retention and deletion

9.1 We keep Customer Data while your account is active, unless you delete it sooner. You will delete Athletes you no longer need, and delete a Child within 30 days after they stop training with you.

9.2 When you delete an Athlete in the Vault One app, we permanently delete their data from our active systems right away. When you delete your account, we delete its Customer Data right away. Deleted data may stay in backups for a limited time before it is overwritten.

9.3 We keep a record that a deletion took place. We also keep a record that you accepted this Agreement: the version, the time, and the email of the account that accepted it, and no other Customer Data. That acceptance record stays after the account is deleted, as proof of what was agreed.

10. Health and safety

The Service measures and reports athletic performance. It is not a medical device and does not diagnose, treat or prevent any condition. You are responsible for supervising Athletes, for the safe setup and use of the equipment, and for the decisions you make using the Service.

11. Disclaimers

EXCEPT AS THIS AGREEMENT EXPRESSLY STATES, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ITS MEASUREMENTS OR AI OUTPUT WILL BE ACCURATE.

12. Indemnification

You will defend and indemnify Vault against third-party claims, regulatory actions, fines and reasonable costs arising from: your failure to get a permission or give a notice that section 5 or the law requires; Customer Data you entered without the right to do so; your breach of this Agreement; or injuries caused by your supervision of Athletes or your misuse of equipment.

13. Limitation of liability

13.1 NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA.

13.2 EACH PARTY'S TOTAL LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR USD 100 IF YOU PAID NOTHING.

13.3 These limits do not apply to your obligations under section 12, to fraud or willful misconduct, or where the law does not allow them.

14. Term and termination

You may close your account at any time in the Vault One app (MANAGEMENT, then DELETE ACCOUNT). We may suspend or end your access if you seriously breach this Agreement, including section 5, or if the law requires it. When the Agreement ends, your right to use the Service ends, and we delete Customer Data as section 9 describes. Sections 5.2, 6, 9 and 11 to 16 continue to apply.

15. Changes

We may update this Agreement. The version is shown at the top. When we do, the app asks you to accept the new version before you continue. If this device cannot reach Vault and there is no saved acceptance of the current version on it, you cannot continue until the acceptance can be saved. If our acceptance record is not available yet, you can keep using the Service until it is. If you do not accept a new version, you may close your account.

16. General

This Agreement is governed by the laws of the State of Delaware, without regard to conflict of law principles, and by applicable U.S. federal law. Disputes are resolved in the state or federal courts located in New Haven County, Connecticut. Send notices to us at info@vaultkinetics.com; we may send notices to your account email or in the Service. You may not assign this Agreement without our consent. This Agreement, with its Annexes, is the entire agreement about the Service. If any part is unenforceable, the rest stays in effect.

Annex A: Suggested parent permission wording

Copy this into your registration or waiver paperwork, or use it as a separate page. Keep the signed copy. Vault does not collect these forms.

Parent or guardian permission: Vault athlete tracking

The club named below uses Vault, software made by Vault Kinetics Inc., to measure and track athletic performance on a force platform. With your permission, the club's coaches will record information about your child in Vault.

  • What is recorded: name, date of birth, height, weight, sex, sport and team; force-platform measurements, such as jump height, force and balance; training logs; coach notes; and motion-tracking data from the camera feature. Your child's voice may be picked up if the coach uses voice features. Videos stay on the coach's device. If you want your child to use the Vault Profiles app, Vault will email you separately to ask for your consent.
  • How it is used: to measure and report your child's performance to the club's coaches, track progress, produce reports, and, if the coach uses it, let the V One AI assistant answer the coach's questions. It is never sold or used for advertising.
  • Who receives it: the club's coaches and staff, and Vault Kinetics and the service providers it uses to run the service.
  • How long it is kept: while your child trains with the club. The club deletes it within 30 days after your child stops training, or sooner if you ask.
  • Your choices: you can ask the club at any time to show you your child's information, delete it, or stop recording it.
  • ☐ I give permission for the club to record my child's information in Vault as described above.
  • ☐ Optional: the club may show my child's first name, last initial and results to teammates in the same group, for example on a leaderboard. This does not apply while my child has a Vault Profiles login.
  • ☐ Optional: Vault Kinetics may use my child's information, with all identifying details removed, in aggregated statistics such as age-group norms.

Club: ____________________

Child's name: ____________________ Child's date of birth: ____________

Parent or guardian name: ____________________ Relationship to child: ____________

Signature: ____________________ Date: ____________

Annex B: Service providers

We use these providers to run the Service:

  • Supabase: database, sign-in, file storage and server functions.
  • Anthropic: AI model for the V One assistant.
  • ElevenLabs: speech-to-text and text-to-speech for voice features. Audio and spoken replies are sent asking ElevenLabs not to keep them; on Vault's current plan ElevenLabs keeps them under its normal retention.
  • PostHog: product analytics about how account holders use the app (no athlete data).
  • Vercel: hosting for the website and dashboard.
  • Stripe: payments (no athlete data).
  • Resend: email delivery.